Glass Genius Limited Terms and Conditions

Core Service Position

Glass restoration services provided by Glass Genius do not guarantee defect-free, flawless, or “like-new” glass.

In many cases, the glass presented for restoration is already in a condition where replacement is the expected or recommended outcome. Restoration is therefore offered strictly as an alternative to replacement, and is performed on a best-efforts basis with the objective of improving the visual clarity and overall condition of the glass, rather than restoring it to a new or original state.

By engaging Glass Genius, the client expressly acknowledges and agrees that:

• The glass is already damaged, degraded, or otherwise below its original condition

• Restoration involves controlled material removal and may alter the surface profile, optical characteristics, appearance, or uniformity of the glass

• Complete removal of all defects, including but not limited to scratches, staining, etching, or distortion, is not guaranteed and may not be achievable

• Results are inherently variable and may be affected by factors outside the control of Glass Genius, including but not limited to the type and severity of damage, glass composition, manufacturing tolerances, fabrication or processing defects, prior treatments or repairs, latent or undisclosed defects, environmental exposure, and site conditions

• Certain defects, distortions, or visual variations may only become visible or more apparent as a result of the restoration process

Glass Genius will apply reasonable care, skill, and professional judgement in carrying out the services, consistent with generally accepted industry practice. However, to the fullest extent permitted by law, Glass Genius makes no representation, warranty, or guarantee that:

• All defects will be removed

• The glass will be free from visible, optical, or cosmetic imperfections under any lighting condition, angle, distance, or method of inspection

• The glass will be restored to a flawless, undistorted, or original condition

• The restoration outcome will meet any subjective, aesthetic, or personal expectation beyond what is reasonably achievable within the limitations of the material and process

To the fullest extent permitted by law, Glass Genius shall not be liable for:

• Pre-existing damage, defects, or conditions (including manufacturing, fabrication, processing, or installation-related defects), whether visible or latent

• Any change in appearance resulting from the exposure, highlighting, or interaction of existing defects during or after restoration

• Inherent characteristics of the glass, including but not limited to distortion, roller wave, anisotropy, fabrication or processing defects, edge damage, installation stresses, frame pressure, and optical variation

• Outcomes that are consistent with the known limitations of glass restoration processes

Breakage Risk and Structural Limitations

The client acknowledges that glass, particularly toughened or installed glass, may contain inherent or latent defects, including but not limited to internal stresses, inclusions, edge damage, microfractures, fabrication defects, or installation-related stresses, which may not be visible or detectable prior to restoration.

The client further acknowledges that the restoration process may expose or interact with such conditions and, in rare cases, may result in cracking, fracture, or full breakage of the glass.

To the fullest extent permitted by law, Glass Genius shall not be liable for any cracking, fracture, or breakage of glass where such outcomes are attributable, in whole or in part, to pre-existing conditions, manufacturing or processing defects, installation stresses, or inherent characteristics of the glass.

For the avoidance of doubt, the presence of residual defects, optical variation, distortion, or visual inconsistency following restoration, where such outcomes are consistent with the condition of the glass and the inherent limitations of the restoration process, does not constitute a defect in the service, a breach of contract, or a failure to exercise reasonable care and skill.

The client acknowledges and agrees that restoration is a process of improvement, not perfection, and that Glass Genius is engaged to improve the condition of the glass to the extent reasonably practicable, not to eliminate all defects or restore the glass to a new or original condition.

2.Scope of Services

Services provided by Glass Genius include, but are not limited to, glass restoration, stain removal, scratch repair, surface preparation, and protective coating application.

All services are carried out in reliance on:

• Information provided by the client prior to attendance

• Visual inspection and assessment at the time of service

• Site conditions, access, and environmental factors at the time of service

The client warrants that all information provided is accurate and complete to the best of their knowledge, and acknowledges that Glass Genius relies on this information in determining scope, methodology, and pricing.

The client acknowledges and agrees that:

• Any initial assessment, estimate, or quotation is based on limited or preliminary information and may be revised upon physical inspection

• The true condition of the glass, including the nature and extent of damage, may not be fully identifiable until work has commenced

• The scope of work may be revised where additional damage, complexity, or risk factors are identified

• Any variation to the agreed scope of work will result in additional charges

Where a material change to the scope, cost, or risk is identified, Glass Genius will, where reasonably practicable, seek client approval before proceeding. However, the client acknowledges and agrees that where prior approval is not reasonably practicable, Glass Genius is authorized to proceed, modify, limit, or cease work as necessary, and any resulting costs shall be payable.

The client is responsible for ensuring safe, unobstructed, and adequate access to the work area. Any delays, additional labour, or costs arising from restricted access, site conditions, or third-party interference may be charged to the client.

The client further acknowledges that Glass Genius has no control over, and is not responsible for, the actions of other trades or third parties before, during, or after the provision of services.

Glass Genius reserves the right to:

• Refuse, limit, or decline services where the condition of the glass, site, or access presents an unreasonable risk to the glass, surrounding property, or personnel

• Modify methods, materials, sequencing, or processes as required based on site-specific conditions, glass behavior, or professional judgement

• Suspend or cease work at any time where conditions differ materially from those represented, or where continuing would be unsafe, impractical, or likely to result in an unsatisfactory outcome

Where work is suspended, modified, or ceased under these conditions, the client remains liable for all work performed up to that point, including time, labour, materials, travel, and any associated costs incurred.

3.Pricing & Payment Terms

All prices are in New Zealand Dollars (NZD) and are exclusive of GST unless expressly stated otherwise.

Quotes and estimates are based on information provided at the time and are subject to change in accordance with the Scope of Services section. Any variation to the agreed scope of work, including additional time, labour, materials, or complexity, will result in additional charges.

Unless otherwise agreed in writing, payment is due in full immediately upon completion of the services. Where an invoice is issued, payment must be made no later than 7 days from the invoice date, regardless of whether the client has inspected, approved, or commenced use of the glass.

Payment obligations are not subject to third-party approval, insurance processes, funding arrangements, or project completion milestones unless expressly agreed in writing.

Glass Genius reserves the right to:

• Require full or partial payment in advance at its sole discretion

• Withhold commencement, continuation, or completion of services until satisfactory payment arrangements are confirmed

• Issue progress payments or interim invoices where work is staged, extended, or materially altered

The client acknowledges and agrees that:

• All time spent on assessment, setup, mobilization, work performed, and any partial, suspended, or aborted work is chargeable

• Travel, call-out, and access-related charges are additional to service fees unless expressly included

• Any costs arising from delays, restricted or unsafe access, inaccurate information, site conditions, or third-party interference will be charged

Late Payment and Recovery Costs

Any amount not paid by the due date may, at the discretion of Glass Genius, incur interest at a rate of 2% per month, calculated daily from the due date until payment is received in full.

The client shall be liable for all reasonable costs incurred by Glass Genius in recovering any overdue amounts, including but not limited to administrative costs, collection agency fees, legal expenses, and any costs on a solicitor–client basis where applicable.

Acceptance of partial payment does not constitute full settlement of any outstanding amount.

Glass Genius reserves the right to suspend further services, withhold documentation, warranties, or future bookings, and/or refer the debt to a third-party collection agency in the event of non-payment.

Cancellations and Rescheduling

Glass Genius requires reasonable notice for any cancellation or rescheduling of booked work.

Without limiting its rights, Glass Genius reserves the right to charge a cancellation or rescheduling fee where:

• Insufficient notice is provided

• Access to the site is not available at the agreed time

• The job cannot proceed due to client-related factors, including but not limited to incomplete site readiness, obstruction, or conflicting trades

Any time, travel, labour, or costs incurred as a result of cancellation, delay, rescheduling, or non-productive attendance are chargeable and payable by the client.

4. Warranty, Aftercare & Client Responsibilities

Under Construction